Overview

At CARA Skin Care, we take great care in delivering natural and high-quality skincare and haircare products. Due to the nature of our products, our refund and returns policy lasts 7 days from the date of delivery.

If 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The product must be unused and unopened
  • It must be in the original packaging
  • A valid proof of purchase is required

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare or haircare products
  • Personal care items once unsealed
  • Gift cards or promotional items

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order details
  • Clear photos of the product

We will arrange a replacement or refund after verification.

Refunds

Once your return is received and inspected:

  • You will be notified via email
  • If approved, the refund will be processed to your original payment method within 5–7 business days

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • Then contact us at info@caraskin.shop

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email us at:
📧 info@caraskin.shop

Shipping Returns

To return your product, send it to:

CARA Skin Care
Spencer Plaza Mall, Shop No S100, 2nd Floor,
No. 769, Anna Salai, Chennai, Tamil Nadu 600002

  • Return shipping costs are customer’s responsibility
  • Shipping charges are non-refundable

Need Help?

For any questions, contact us at:
📧 info@caraskin.shop
📞 +91 73054 05905